Description : Take, cancel and change room reservations
Register arriving guests and assign rooms
Provide information on hotel facilities and services
Process guests departures, calculate charges and receive payments
Perform light housekeeping and cleaning duties
Investigate and resolve complaints and claims
Balance cash and complete balance sheets, cash reports and related forms
Answer telephone and relay telephone calls and messages
Clerical duties (i.e. faxing, filing, photocopying)
Provide general information about points of interest in the area
Follow emergency and safety procedures
Handle wake-up calls
Provide customer service
Assist clients/guests with special needs
Maintain an inventory of vacancies, reservations and room assignments
Requirements : Languages
English
Education
Secondary (high) school graduation certificate
or equivalent experience
Experience
No experience